7.1 Consumers have the right to withdraw from the contract within 14 days from the receipt of the goods. The withdrawal must be communicated in writing by e-mail or letter to SanaCos the Natural Line AG. For the purposes of compliance with the deadline, the date of submission of the declaration of withdrawal. There is no need for motivation. The declaration of withdrawal must be sent to:
SanaCos the Natural Line AG
Bergstrasse 31c
CH-8890 Flums
E-mail: info@sanacos.ch
Phone: 0041 79 248 01 99
7.2 The exercise of the right of withdrawal involves the processing of the purchase contract at the ratio of return, in which both parties must return the received. The consumer must return the goods received, in the original packagingwithin 14 days from the communication of the withdrawal. The shipping costs for the return are the responsibility of the consumer.
7.3 Once you have received the returned goods, the the purchase price will be refunded immediately to the consumer, if you have already paid. You can a deduction from the amount refunded in the case of damage or excessive wear of the goods. No deduction will be made if the loss of value is due to a handling that is required for determining the nature, characteristics and functioning of the product.
SanaCos the Natural Line AG can withhold reimbursement until the goods have not been received or until the consumer has not provided proof of shipment, whichever occurs first.