1. Scope of Application
1.1. These General Terms and Conditions apply to all orders placed by customers via the online shop of SanaCos Natural Line AG, Bergstrasse 31c, CH-8890 Flums, CHE-367.059.324, hereinafter referred to as SanaCos AG.
1.2. By sending the order, the GTC shall be deemed accepted by the customer.
2. Offer and conclusion of contract
2.1. The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
2.2. By clicking on the (Order) button, the customer places a binding order for all products on the order page.
2.3. Immediately after receipt of the order, SanaCos AG shall confirm the order by e-mail. For non-physical goods the contract shall be concluded immediately, for physical goods upon dispatch.
3. Prices and shipping costs
3.1. The prices shown include Swiss VAT but not additional costs (shipping, packaging). Shipping costs are shown during the order process.
3.2. No further taxes or costs apply, except customs duties for international shipments.
3.3. SanaCos AG reserves the right to change prices. The price published at the time of the order shall prevail.
4. Delivery Conditions
4.1. Delivery of physical goods takes place in Switzerland and in the EU.
4.2. The delivery time is 1-3 working days for Switzerland and Liechtenstein, 5-10 working days for the EU. If delivery takes longer, the customer will be informed. If this is not the case, he/she may abandon the order.
4.3. If not all products are available, SanaCos AG may make partial deliveries.
4.4. If delivery fails after three attempts due to the customer's fault, SanaCos AG may withdraw from the contract and refund any payments received.
5. Terms of Payment
5.1. Customers in Switzerland and the EU can pay in advance or by the methods listed in the shop. We do not deliver with payment on invoice unless otherwise agreed in writing.
5.2. The account shall be debited at the time of the order.
5.3. Offsetting against unacknowledged or not legally established claims is not possible.
5.4. The right of retention applies only if the claims arise from the same contract.
6. Reservation of title
The goods remain the property of SanaCos AG until payment in full. Prior to this, no sale, modification or use as a guarantee is permitted without written consent.
7. Right of Withdrawal
7.1. Consumers may withdraw within 14 days of receipt of the goods by communicating their decision by email or letter to SanaCos AG. The date of sending shall be decisive. No reason is required.
7.2. In the event of withdrawal, the contract is cancelled and the services returned. The customer must return the products in the original packaging within 14 days. Return costs shall be borne by the customer.
7.3. Refunds shall be made immediately after receipt of the goods. SanaCos AG may withhold an amount in the event of damage or excessive wear and tear, unless this is due to simple inspection of the product.
8. Warranty and Liability
8.1. SanaCos AG guarantees that the products correspond to the specifications and are free of defects. It may replace or repair the product.
8.2. The customer shall inspect the goods and report any defects to customer service: info@sanacos.ch.
8.3. If the repair or replacement fails, the customer may withdraw from the contract. Minor defects and price reductions are excluded.
9. Passwords / Confidentiality
The customer undertakes to carefully guard the credentials for access to online services. Unauthorised multiple use shall result in immediate revocation of access.
10. Copyright
All content published by SanaCos AG is protected by copyright. Private use is permitted, but commercial distribution requires written authorisation.
11. Exclusion of Liability
SanaCos AG accepts no liability for damage caused by slight negligence or attributable to third parties, such as telecommunications or hosting providers.
12. Jurisdiction and applicable law
The contractual relationship is governed by Swiss law, excluding the UN Convention on the International Sale of Goods. Place of jurisdiction: ordinary court of the registered office of SanaCos AG.
13. Final Clauses
The invalidity of one clause does not affect the validity of the others. The invalid provision shall be replaced by the more suitable legal one.