1. Scope of application
1.1. Le presenti Condizioni Generali si applicano a tutti gli ordini effettuati dai clienti tramite lo shop online di SanaCos Natural Line AG, Bergstrasse 31c, CH-8890 Flums, CHE-367.059.324, di seguito denominata SanaCos AG.
1.2. With the sending of the order, the GCS is considered accepted by the customer.
2. Offer and contract conclusion
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
2.2. By clicking on the button (Sort), the customer makes a binding order for all of the products in the order page.
2.3. Immediately after the receipt of the order, SanaCos AG confirmation via e-mail. For goods which are not physical, the contract is concluded immediately, for those physicists at the time of shipment.
3. Prices and shipping costs
3.1. The prices shown include the swiss VAT, but not the additional fees (shipping, packaging). Shipping costs are shown during the order.
3.2. Do not apply additional taxes or costs, unless customs duties on international shipments.
3.3. SanaCos AG reserves the right to change the prices. Faith is the published price at the time of the order.
4. Condizioni di consegna
4.1. The delivery of physical goods is made in Switzerland and in the EU.
4.2. The delivery times are 1-3 working days to Switzerland and Liechtenstein, 5-10 working days for the EU. If the delivery takes more time, the customer will be informed. If not, you may cancel the order.
4.3. If not all products are available, SanaCos AG may make partial deliveries.
4.4. If the delivery fails after three attempts for the sake of the customer, SanaCos AG may withdraw from the contract and refund any payments received.
5. Condizioni di pagamento
5.1. Customers in Switzerland and the EU can pay in advance or by the methods listed in the shop. Do not make delivery with payment on the invoice, unless a different written agreement.
5.2. The account is debited at the time of the order.
5.3. It is not possible to compensate for receivables that are not recognized or not legally established.
5.4. The right of retention shall apply only if the claims arise from the same contract.
6. Reservation of title
The goods remain property of SanaCos AG until full payment. Prior to this, it is not permissible to sale, change, or use as collateral without written consent.
7. Right of withdrawal
7.1. The consumer can withdraw from the contract within 14 days from the receipt of the goods, communicating the decision via email or letter to SanaCos AG. As of the date of sending. No need motivation.
7.2. In the event of a withdrawal, the contract is canceled and the performance returned. The customer must return the products in their original packaging within 14 days. The return costs are at your expense.
7.3. The reimbursement shall be made immediately after receipt of the goods. SanaCos AG may withhold an amount in case of damage or excessive wear, except that it does not depend on the simple inspection of the product.
8. Warranty and liability
8.1. SanaCos AG guarantees that the products meet specifications and to be free from defects. Can replace or repair the product.
8.2. The customer must inspect the goods and report any defects to the customer service: info@sanacos.ch.
8.3. If repair or replacement is unsuccessful, the customer may withdraw from the contract. Excluded are all defects are mild and the reduction of the price.
9. Password / Privacy
The customer agrees to take care of the credentials for access to online services. The multiple use is not authorized involves the immediate revocation of access.
10. Copyright
All the content published by SanaCos AG are protected by copyright. The private use is permitted, but the distribution for commercial purposes requires written permission.
11. Exclusion of liability
SanaCos AG declines any responsibility for damage caused by slight negligence or the fault of third parties, such as providers of telecommunications or hosting.
12. Jurisdiction and applicable law
The contractual relationship is governed by swiss law, excluding the UN Convention on the international sale of goods. Jurisdiction: the court of ordinary of the see of SanaCos AG.
13. Final clauses
The invalidity of a clause shall not affect the validity of the remaining. The invalid provision shall be replaced by the legal one which is most suitable.